Operations & Admin Executive
Entry Level
Full-Time
Working Mode : WFH
Not Displayed
Job Responsibilities
- Handle delivery platform issues and appeals, collecting supporting photos, information, and CCTV footage where required
- Follow up on outstanding cases until they are resolved
- Assist with general day-to-day store operational matters
- Respond to customer enquiries across Instagram, TikTok, Email, WhatsApp, and Telegram professionally and promptly
- Follow up on unresolved enquiries and escalate complaints or complicated matters when necessary
- Collect staff availability weekly and follow up with staff who have not submitted their availability
- Assist with shift planning, manpower requirements, and coordinate replacements and last-minute staffing changes
- Contact candidates interested in joining the team, schedule and assist with interviews, and track candidate progress
- Assist successful candidates with onboarding before their first shift
- Coordinate orders from platforms such as Shopee, TikTok Shop, and Shopify, and prepare mailing sheets and packing lists for the packing team
- Monitor stock levels across stores, identify low-stock items, and assist with stock transfers between locations
Job Requirements
- Organised and detail-oriented
- Responsible and reliable
- Comfortable following up with people
- Able to manage multiple tasks at the same time
- A clear and professional communicator
- Proactive in identifying and solving problems
- Comfortable using messaging platforms, spreadsheets, and online systems
- Able to work independently without requiring constant reminders
- Willing to learn and follow company SOPs
- Experience in retail operations, customer service, administration, events, logistics, or e-commerce would be an advantage, but training can be provided for the right candidate
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